Nothing impacts your agency’s health like customer retention rates.
Even with new clients coming in, you still need to have a strategy for keeping existing customers if you want your book of business to grow. EZLynx makes it easy to stay on top of renewals with a comprehensive, proactive approach to retention that works for your entire insurance agency. Our patented customer retention software prioritizes at-risk policies, summarizes premium-bearing changes, and automates follow-ups so you can touch 100% of renewals. This helps you lower customer churn and boost customer satisfaction.
How EZLynx helps keep your clients happy and renewing
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Manage the entire renewal process in one place
Manage the entire renewal process in one place
With EZLynx, you can investigate premium changes, proactively communicate with policyholders, and manage renewals in one location.
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Gain insight into every policy renewal
Gain insight into every policy renewal
EZLynx summarizes premium-bearing changes between the insured’s current policy and the carrier’s renewal offer. You can dig deeper with a side-by-side comparison highlighting all the pertinent differences. This means no more manually comparing dec pages.
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Identify and prioritize at-risk policies
Identify and prioritize at-risk policies
Predictive analytics risk models pinpoint clients most at risk because of premium increases and flag them to you so you can focus your efforts on those customer interactions.
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Put the remarketing process on autopilot mode
Put the remarketing process on autopilot mode
Automated Renewal Quoting automatically retrieves remarketed rates for at-risk renewals and displays them alongside the renewing policy details for quick premium comparison. This saves you up to 15 minutes of manual effort per renewal.
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Keep more business at renewal time with automated touchpoints
Keep more business at renewal time with automated touchpoints
You can pre-configure renewal workflows to automatically email lower-risk clients, reassuring them that their policy is in line with the market rate and you’re available to chat further. Automating this stage of the renewal process lets you look out for customers' needs without increasing staff.
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Stay ahead of renewals by proactively reaching out
Stay ahead of renewals by proactively reaching out
EZLynx automatically sends messages reminding insureds to review their policy details before upcoming renewals. Proactive renewal management helps catch discrepancies early and keeps clients invested in the renewal process.
The impact EZLynx has on your renewal rates
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5X
Amount of Premium is Run Through EZLynx
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8 Points
Higher customer retention is experienced by agencies using EZLynx
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15 Minutes
Are saved per renewal using Automated Renewal Quoting
Real insurance agents trust EZLynx
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“One of the features that I think helps agencies the most is Retention Center. The reason I say that is because Retention Center helps you streamline the whole renewal process of knowing where you need to focus your attention the most.”
Reed Insurance
Resources
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Getting the Most Out of EZLynx Retention CenterDive into best practices for using our retention tools and learn how they can maximize customer engagement.
Watch Now
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How to Maximize Insurance Customer RetentionUnlock the secrets of how not just to maintain but also supercharge your retention rates.
Read Now
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7 Retention Hacks to Lock in Your Book of BusinessGet seven customer retention strategies that can help you build long-term relationships with clients.
Watch Now
Resources
-
Getting the Most Out of EZLynx Retention Center
Dive into best practices for using our retention tools and learn how they can maximize customer engagement.
Watch Now
-
How to Maximize Insurance Customer Retention
Unlock the secrets of how not just to maintain but also supercharge your retention rates.
Read Now
-
7 Retention Hacks to Lock in Your Book of Business
Get seven customer retention strategies that can help you build long-term relationships with clients.
Watch Now